Trivec Buddy

Mobile ordering made easy with Trivec Buddy

Expand your team with Buddy to enable your guests to scan, order and pay at the table.

Book a demo!

Trivec Buddy

What is Trivec Buddy?

Buddy is a web-based product for mobile ordering and payment that enables your customers to order from a digital menu and be served at the table or pick it up as takeaway. A great complement that makes it easier for both customers and your staff.

The product is integrated to your Trivec POS system and is easy to use for staff and guests. Orders are made by scanning a QR code, selecting items from a carefully chosen menu and paying. Your customers do not need to register an account or debit card in advance, and no download is required.

Open your restaurant and bar in a safe way with mobile order

With our new mobile ordering solution Trivec Buddy, you can open your restaurant in a safe way by minimizing any social contact. You will protect your staff and your customers. Here is how it works:

No physical menus – read the menu on your mobile phone

You do not need to hand out a menu to your customers. They can read the menu on their own mobile phone. The only thing they need to do is to scan the QR-code on the table. Which will be much safer for both the customers and your staff.

 

No card machines – pay with your mobile phone

Your customers will use their phone to pay the bill when they order from you, so you don’t have to use a credit card machine. Which will be highly appreciated by your customers, no one wants to touch something hundred other people already has touched during these times.

 

Increased safety and minimum physical contact

Since the customers can both order and pay through their own mobile phone, you minimize the physical contact points. The order goes directly to the bar or the kitchen, your staff only need to bring the drinks and food to the customer. This will keep both your staff and your customers much more protected.

 

Social distancing

When you can open your restaurant, there will be rules you need to follow when it comes to social distancing. How far apart the tables need to be, how many customers you can have in total etc. Here Trivec Buddy can support you in keeping social distance with minimizing the contact points between your staff and your customers. And for those who rather bring their food home, you can have special QR-codes for takeout, and they only pick-up their food.

 

Takeout and pick-up

There might be some of your customers who rather eat their food at home, or in a park when the weather gets nicer. For these customers you can easily offer pick-up with Trivec Buddy. They order their food as your seated guests via their mobile phone, but instead you package the food in a take-away box and bring the food outside.

Mobile ordering made easy

1. Scan QR code

Unique QR codes to enable order at table with a smartphone.

2. Order with smartphone

Scan the QR code with the camera to open the menu in a web browser.

3. Pay directly

The order will not be complete until paid. Not until then preparations start.

We have been using Trivec’s new solution for mobile ordering at the table for a while now. We can really see the benefits with putting the customer in charge of ordering and payment as part of our service. Trivec Buddy is exactly what it sounds like, a Buddy that is always available, and that serves both our guests and staff members.

- Niklas Johansson, CEO, Svenska Brasserier

Niklas Johansson VD Svenska Brasserier

Integrated with your POS system from Trivec

The product is integrated with your POS system from Trivec, which means that your staff (waitressing, kitchen or bar) can see each order on their displays or receipt printers along with which table the order belongs to. Since the payment is complete, all that is left is serving when ready.

Use your POS system to administer mobile ordering

Trivec Buddy integrates with your POS system from Trivec, which means you administer the app (digital menus, etc.) in your POS. Long gone are the days when you needed to work in more than one system. Now, you can create different menus for different purposes in one and the same place.

The integration also supports and simplifies for accounting and inventory management since all orders are registered in Trivec.

Trivec-POS-Surface-Android

Unique QR codes for all tables

To keep track of all orders, Buddy is integrated to your POS system. Once the order is complete, the order is registered in Trivec and printed in the kitchen and/or bar. The QR codes are unique for each dining room table, at the patio and every hotel room, which makes the product easy to manage for your staff.

No signup

No signup or registration of credit card to get started

Cloud-based

Web-based in the cloud– no application download required

Minimized admin

Trivec Buddy is integrated to your POS system from Trivec

When, where and how is Trivec Buddy used?

Trivec Buddy enables mobile ordering and pay at restaurants in an efficient and fun way based on preexisting conditions.

A possible use case are remote workers. Instead of being tied to an office space they work from places such as restaurants, cafes or hotels. With Trivec Buddy, a single guest can order and be served at the table rather than risk losing the table and be forced to pack up valuables just to go and order.

Other possible applications may be:

  • Room service at hotels
  • Preventing dine and dash guests
  • Pick-up or take-out orders
  • Minimize queuing (in bar, cafe or food truck)
  • Online ordering
  • Reduce staffing costs
  • Etc.

Frequently asked questions

How much does Buddy cost?

The pricing model for Buddy is simple. There is a monthly subscription fee + variable cost depending on turnover and use. There is no fee to get started. 12 months binding time.

What does the QR code look like?

Each table at your restaurant will have a unique QR code and you can design the table sign to match your brand. The size of the QR code can vary, just make sure you can scan the code with your smartphone.

Do my customers need to install an app and register an account to use Buddy?

Anyone can use Buddy without installing an app or signing up. The technology behind Buddy is web application technology. Therefore, simply scanning the code will open the menu in a new web browser tab and order.

How do I make sure customers pay for orders made with Buddy?

The order will not be processed until the payment is collected. Payment is setup as a step in Buddy. Only when your customer has put in an order and paid, the order will appear in your POS system and in your printers.

Can I customize the look of Trivec Buddy?

Yes. There are many options for you to customize Buddy to fit your needs. You can for example change the background, main colors and banner. You can also add pictures of your menu items. Additional features will be released later in 2020.

Can I customize the menu?

Yes. With Buddy, you decide which items to include/exclude from the Buddy menu. Buddy is setup in your Trivec cash register.

Would you like to know more about Buddy? Book a demo!

Once you have submitted your contact information, you will be contacted by one of our POS experts, who can tell you more about Trivec Buddy and our other POS solutions.